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BaAsKa View Drop Down
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    Posted: 12 November 2007 at 7:58pm
Ok so i sold a cellphone on trademe a few months ago and then the girl emailed me saying that the phone was faulty and she wanted her money back so i felt really stink and refunded her the $130 BUT she so far has not sent the phone back and hasnt answered my emails!!!

Is there anything that i can do about getting my money back!!??? Can i reverse the internet banking transfer!!???? (ANZ)

Im so PISSED off because she hounded me with emails for so long!!!
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Aprilfools View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Aprilfools Quote  Post ReplyReply Direct Link To This Post Posted: 12 November 2007 at 8:02pm
Contact Trademe directly and change your feedback to negative in the mean time. Usually you can change it once. We've been d*cked around by people on there before and after checking their profile have found that they are still buying and selling other items just fine!!
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lizzle View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote lizzle Quote  Post ReplyReply Direct Link To This Post Posted: 12 November 2007 at 8:05pm
i think they advise hyou to also contact the cops and technically that is theft.
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BaAsKa View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote BaAsKa Quote  Post ReplyReply Direct Link To This Post Posted: 12 November 2007 at 8:11pm
i have sent her a very stern email saying that if she does not contact me and send the phone back that i will reverse the payment (but i dont actually know if the bank will let me do that!!???) and i also know her address....hopefully she will answer and send it back because im going to get very angry if she mucks me around for much longer!!!
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Aprilfools View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Aprilfools Quote  Post ReplyReply Direct Link To This Post Posted: 12 November 2007 at 8:18pm
When did you put the payment through to her?
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Kels View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Kels Quote  Post ReplyReply Direct Link To This Post Posted: 12 November 2007 at 8:23pm

Argh I dont blame you for being pissed. I would defintely contact the cops too. Some people dont have any morals


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BaAsKa View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote BaAsKa Quote  Post ReplyReply Direct Link To This Post Posted: 12 November 2007 at 8:30pm
a week ago i payed her so i would of expected an email at the least!!

ggggrrr i just feel like a nob for refunding now!!
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Post Options Post Options   Thanks (0) Thanks(0)   Quote cuppatea Quote  Post ReplyReply Direct Link To This Post Posted: 12 November 2007 at 8:46pm
That sucks, I would contact Trademe and see what they advise, I'm sure you're not the first person to get stung. I doubt the bank would let you reverse the transfer.

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Rachael21 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Rachael21 Quote  Post ReplyReply Direct Link To This Post Posted: 12 November 2007 at 8:49pm
Yeah she would have the money out by now, ANZ transfers go through over night and they can't just take money out of her account. Talk to trade me
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tashzmum View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote tashzmum Quote  Post ReplyReply Direct Link To This Post Posted: 12 November 2007 at 9:17pm
sorry to say but i dont think trademe will do much but tell you should have waited until you had the ph back before refunding.

did you make sure the ph worked before you sent it?
a good place to ask would be on the tm message boards and ask under the forum titled - trademe me general.... not under the plain general forum.
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busymum View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote busymum Quote  Post ReplyReply Direct Link To This Post Posted: 12 November 2007 at 10:21pm
You might be able to ask TM what they recommend to people in your situation, it's probably even under their FAQ? As for the transfer, sorry it can't be reversed
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Post Options Post Options   Thanks (0) Thanks(0)   Quote yummymummy Quote  Post ReplyReply Direct Link To This Post Posted: 12 November 2007 at 10:39pm
No, you can't reverse a transfer unless she agrees to it which I doubt she would.
I'd contact Trade Me and see if they can help. Have you got a phone number for her - I'm pretty sure you can ring Telecom and get it if you've got the address. She won't be able to avoid answering the phone forever even if she can ignore your emails.
To be honest I wouldn't bother with the police - don't think they'll bother to do much.
Best of luck.
    
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Post Options Post Options   Thanks (0) Thanks(0)   Quote BSDH Quote  Post ReplyReply Direct Link To This Post Posted: 13 November 2007 at 9:42am
Was it for the Telecom or Vodafone network if you have the serial number for the phone have them block the phone as it is now stolen you will have to report it at the local police station but either network can block the hand set from working i.e for Vodafone doesn't matter if they change the sim card phone will still not work.. But you will need the phone serial number
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BaAsKa View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote BaAsKa Quote  Post ReplyReply Direct Link To This Post Posted: 13 November 2007 at 4:39pm
I recieved an email from her this morning saying that she hadnt noticed the money go into her account until now!!!??? WTF!! apparently she is a struggling student (so she told me before!) so i doubt that she hadnt checked her account!! i think i just scared her with my email!!! but lets just wait and see if the phone comes back!?....
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AnnC View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote AnnC Quote  Post ReplyReply Direct Link To This Post Posted: 13 November 2007 at 6:27pm
I hope you get your phone back. I can answer the bank one (as i work for a big bank)- and that is you can not reverse a transfer once the payment has gone into their account. The bank would have to get permission from the account holder - that would be the trader - to take the money and it would cost you around $15-$20 for the bank to trace it and refund. - if it was possible.
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jdjzmum View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote jdjzmum Quote  Post ReplyReply Direct Link To This Post Posted: 14 November 2007 at 10:57am

Hey there

 

Make sure that Trademe also refund you the success fee that they charge you as well, good luck luv, I've been there done that before too, got ripped off by a trader.  Trademe ended up blacklisting the trader pretty smartly to stop them doing it again to others.

 

Gaye

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lilfatty View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote lilfatty Quote  Post ReplyReply Direct Link To This Post Posted: 14 November 2007 at 5:04pm

Gosh Im surprised you refunded her before receiving the phone back ...

I definately wouldnt have!  (And some people have tried to get me too) ... but if I had bought something at a shop and wanted a refund, I would have to return the product before getting a refund, so I dont see why some TM people think they can get a refund before returning the goods!

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mummy_becks View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote mummy_becks Quote  Post ReplyReply Direct Link To This Post Posted: 14 November 2007 at 5:38pm

Originally posted by yummymummy yummymummy wrote:

Have you got a phone number for her - I'm pretty sure you can ring Telecom and get it if you've got the address.

Nope you can't do that. I used to work for 018 and we used to have so many people try and do this. It is impossible to do a search on the address alone, we need the surname of the person who has the account in their name.

I would get her to check her bank records, if she is a student then she will have internet banking. If she is continuing to say that she never got the money then find out from your bank if it went in. If they say it did you can tell them that she is saying "it hasn't" and then see what they can do for you.

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BaAsKa View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote BaAsKa Quote  Post ReplyReply Direct Link To This Post Posted: 14 November 2007 at 6:00pm
no she got the money but she said that she didnt realise that it was in there!! but anyway i have the phone now and although it is missing a face plate im over with it! and have put it up for sale again!
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