| Author |
 Topic Search  Topic Options
|
peanut butter 
Senior Member
Joined: 20 February 2007
Points: 8044
|
 Post Options
 Thanks(0)
 Quote  Reply
 Topic: Outstanding customer service - ASB!
Posted: 21 July 2009 at 12:02pm |
We are always quick to bag a company for poor service so I thought it was time to congratulate one for excellent service
We are currently with ANZ but I have been getting frustrated with their internet banking so rang up ASB as I have personal accounts there. Well, I talked to a human....in NZ.....who transferred me to Queenstown and I didnt have to explain myself again to that person....who then said I could probably do it all over the phone. They even had all of DHs details right there (ok...that is freaky as he hasnt had an account with them since school days and they had us linked)
Today they rang me up to confirm that they can do it all over the phone to save me coming over and it was just so simple!!!!
so go ASB!!!! Now if only we could change our mortgage over...they are happy to look at that too.
|
 |
|
Sponsored Links
|
|
|
clover
Senior Member
Joined: 21 July 2008
Points: 2090
|
Post Options
Thanks(0)
Quote Reply
Posted: 21 July 2009 at 12:04pm |
|
Wow, I have always heard great things about ASB, if I were to change banks I think I would go to them.
|
|
|
|
Tastic
Senior Member
Joined: 01 January 1900
Points: 3921
|
Post Options
Thanks(0)
Quote Reply
Posted: 21 July 2009 at 12:24pm |
lol guess what!
we are with ANZ but have an appointment with asb next week lol made that this morning before you posted this message to 
Edited by Tastic
|
|
caliandjack
Senior Member
Joined: 10 March 2007
Location: West Auckland
Points: 12487
|
Post Options
Thanks(0)
Quote Reply
Posted: 21 July 2009 at 12:27pm |
|
Dh is with ASB and has been for ages.
We'd change to them for our mortgage currently its with Westpac and they're pretty hopeless, but we get good discounts as DH gets the govt employee disc
I had my very first bank account with ASB
|
  [/url] Angel June 2012
|
|
GuestGuest
Senior Member
Joined: 21 April 2008
Points: 3600
|
Post Options
Thanks(0)
Quote Reply
Posted: 21 July 2009 at 12:29pm |
|
ASB have been great with us. Our account manager is fantastic and we have never had any problems. I used to be with Westpac and didn't get the same level of service.
|
|
EmDee
Senior Member
Joined: 01 January 1900
Location: Waikato
Points: 4407
|
Post Options
Thanks(0)
Quote Reply
Posted: 21 July 2009 at 12:44pm |
|
Yep we get really good service with ASB. We did change our mortgage over to Kiwibank at the start of the year, but only because it was cheaper.
|
|
DS 8
DD 6
DS 4
DD 2
|
|
baalamb
Senior Member
Joined: 01 January 1900
Points: 1820
|
Post Options
Thanks(0)
Quote Reply
Posted: 21 July 2009 at 1:07pm |
|
We've only had super excellent service from ASB. They're great!
|
|
Bobbie
Senior Member
Joined: 01 January 1900
Location: North Shore Auckland
Points: 6123
|
Post Options
Thanks(0)
Quote Reply
Posted: 21 July 2009 at 1:36pm |
ASB have always been awesome for us 
|
|
|
|
busyissy
Senior Member
Joined: 16 January 2007
Location: Hamilton
Points: 675
|
Post Options
Thanks(0)
Quote Reply
Posted: 21 July 2009 at 1:44pm |
|
I agree, I've been with ASB since the bought out post bank and they have always been fantastic.
|
|
my4beauties
Senior Member
Joined: 01 January 1900
Location: NZ
Points: 6264
|
Post Options
Thanks(0)
Quote Reply
Posted: 21 July 2009 at 7:00pm |
|
I had an account with ANZ as a child, but Dh was with ASB, so I changed over when we got married. They do have SUPER customer service, can't fault them for that! They are really good to deal with. However, if we ever get a mortgage again, I think we'd go with kiwibank just because they do seem cheaper.
|
My babies: R (9),G (7), J (5) 
|
|
pepsi
Senior Member
Joined: 01 January 1900
Points: 2699
|
Post Options
Thanks(0)
Quote Reply
Posted: 21 July 2009 at 7:30pm |
|
I have had my ASB account since I was 5 years old, and have never had anything but excellent service from them (also worked there for a while back in the 90's) hehe..Their internet banking is also the best!
|
|
MummyFreckle
Senior Member
Joined: 08 February 2007
Location: Auckland
Points: 4120
|
Post Options
Thanks(0)
Quote Reply
Posted: 21 July 2009 at 8:11pm |
We love ASB too....they have been fantastic over many years of banking with them. When we were living in the UK, they were awesome too, whenever we called the NZ call centre to sort stuff out they would go well and truly above and beyond to help!!
|
|
|
|
Shezamumof3
Senior Member
Joined: 14 April 2007
Points: 10096
|
Post Options
Thanks(0)
Quote Reply
Posted: 21 July 2009 at 8:21pm |
DH and I are with ASB, and they are great 
|
|
|
|
WestiesGirl
Senior Member
Joined: 11 October 2007
Location: Aotearoa - In the 'Sunny' S.I
Points: 4550
|
Post Options
Thanks(0)
Quote Reply
Posted: 21 July 2009 at 9:13pm |
Yep we love them too. DH and I have all our NZ accounts with them and they are great. Havent had any issues with them at all 
|
Our Angel July 08  Gone but not forgotten
And to complete our family, our princess has arrived
|
|
peachy
Senior Member
Joined: 01 January 1900
Location: Auckland
Points: 3923
|
Post Options
Thanks(0)
Quote Reply
Posted: 21 July 2009 at 9:59pm |
|
We too are with ASB and they rock! Our account manager rings every 2nd month just to check everything is tracking nicely and she rings me every year on my birthday!! Hows that for personal service!
If I need anything done with our accounts or mortgages I just drop her an email and she reacts immediately.
I cannot fault her or ASB on anything at all!
Our business accounts are with BNZ, one word.....hopeless!!
|
|
|
|
xLUCKYx
Senior Member
Joined: 30 September 2007
Location: Waitakere
Points: 2340
|
Post Options
Thanks(0)
Quote Reply
Posted: 22 July 2009 at 11:50am |
|
Yep I am an ASB fan - been with them since opened my first account in primary school :)
|
|
ellen
Senior Member
Joined: 02 July 2007
Points: 225
|
Post Options
Thanks(0)
Quote Reply
Posted: 22 July 2009 at 7:25pm |
|
Another happy ASB customer here!!!!!
|
|
Lulu
Senior Member
Joined: 01 January 1900
Location: New Zealand
Points: 849
|
Post Options
Thanks(0)
Quote Reply
Posted: 22 July 2009 at 10:07pm |
|
We just took 1.1 million dollars of business away from ASB as after being customers for 12 + years they provided us with the worst customer service I have ever encountered, bordering on corupt actually... we were treated worse than when I was a first time home buyer with next to no equity. Funny how you work hard to build up your equity over many years and nurture your relationship with your bank, but in the end its worth nothing, they are keener to get new customers than to look after current ones. Still, we did have some good times... lol!
|
Lou
|
|
kiwigal
Senior Member
Joined: 01 January 1900
Points: 1616
|
Post Options
Thanks(0)
Quote Reply
Posted: 22 July 2009 at 10:53pm |
ASB to used to be really good but they now don't look after their customers  so we have now moved some of our accounts to kiwibank.
|
|
GuestGuest
Senior Member
Joined: 21 April 2008
Points: 3600
|
Post Options
Thanks(0)
Quote Reply
Posted: 23 July 2009 at 3:47pm |
Have you seen this in the news today about Westpac? Good on him for asking for his money in $20 notes 
Ex-Westpac customer
|
|
Outstanding customer service - ASB!
