i’m talking to Manila!

i'm having email trouble so ring telecom broadband and find myself talking to a lady in Manila!!! OMG!!!!

wonder what pittance they are getting paid?

haha DF ended up talking to someone in Manila, some guy when DF was also having phone trouble ,and by the end of the conversation the guy was inviting him to come and visit him in Manila ....

Manila makes a change - most of the call centres I seem to call are in India, even though they pretent not to be and all have western names.

Has anyone else had LOTS of calls from "It's your next holiday"? They always seem to call at THE MOST anoying time. I got so fed up with them calling me every day that I finally yelled that no I wasn't interested and stop calling me!! .
It is tempting to vote for Peter Dunn simply because he is proposing to introduce legislation where you can 'opt out' of being on calling lists - kind of like they have with email stuff

We have been having heaps of problems with our laptop and when we ring HP it goes throu to Indonesia and then they tell us to send the laptop to Hamilton to get fixed .
It really pisses me off, and frustrates me cause its so hard to understand them.

In today's Herald 111 call to Manila

That call to 111 would have to be a freak accident. I know 111's are answered in Palmy ( I used to sit under the 111 bell, it is damn noisy sometimes).

Make sure you complain to Telecom if you are not happy with the service. They are trialling outsourcing some of their call centres to the Philippines and if all goes well they will close down all their NZ operations and move the whole lot there. If they get complaints/bad feedback they will keep things in NZ.

Pearls wrote: All 111 calls are either answered in Christchurch, Wellington, or Auckland.

Sorry not right, 111's are answered in Palmerston North (and a few in Chch) and then once you say what you want Police, Ambulance or Fire they are then transfered to the correct emergency service dependant to were you live.

I had a little 111 training done for "just incase" when I worked at the call centre in Palmy.

They are answered by Sitel workers, who have also had the 018 calls shifted to Manila, so if you complain about the fact that the people don't know where you are talking about it will mean more NZ people will get their jobs back (it is close to home for me being an ex Sitel worker a number of my friends have lost their jobs  to outsourcing)

I'm sorry, I should have clarified - I meant that once the call is routed to the correct emergency service then it is answered in one of the three 'main' centres.

It still stands true though, that the calls are still answered in general *in* NZ - and thanks for the additional info Becks.