| Author |
 Topic Search  Topic Options
|
lizzle 
Senior Member
Joined: 01 January 1900
Location: New Zealand
Points: 8346
|
 Post Options
 Thanks(0)
 Quote  Reply
 Posted: 04 February 2008 at 6:54pm |
 The_Stuarts wrote:
One thing I learnt in the call centre and in my latest incarnation dealing with complaints and complex enquiries is if in doubt be a mum and treat them like the child they're acting, none of us get paid enough to put up with that kind of behaviour!! |
hehe. all i could imagine with this
"now I've put you on the naughty step because you have been using language that I don't like. you'll need to stay here for 47 minutes. do you understand?"
|
 |
|
Sponsored Links
|
|
|
Paws
Senior Member
Joined: 01 January 1900
Location: Auckland
Points: 5860
|
Post Options
Thanks(0)
Quote Reply
Posted: 04 February 2008 at 7:05pm |
HAHAHAHAHAHAHAHAHAHA!!! 
|
|
|
|
meow
Senior Member
Joined: 01 January 1900
Points: 2417
|
Post Options
Thanks(0)
Quote Reply
Posted: 04 February 2008 at 7:20pm |
KylahsMum wrote:
I work in a call centre. For telstraclear. Its AMAZING how rude people get. I have been abused, sworn at, called every name under the sun, all for wht? Not wanting to breach privacy act and giving out someones details, addresses, who they have called, who has called them. Then theres the 'you overcharged us' people that havent actually been overcharged and just bi*ch winge and moan untill you just cant be bothred anymore and tell them you will gibe them 2 free movies (sky) or some other small thing.. then theres the people that dont want a bar of you and want a manager immediatly. Even if there isnt one available. |
You have to admit though, power and phone companies aren't the most liked companies out there
Especially when they add on charges for things you haven't used, then it's like pulling teeth trying to actually get someone to help you (no offense to you Kylahsmum).
|
|
|
|
Paws
Senior Member
Joined: 01 January 1900
Location: Auckland
Points: 5860
|
Post Options
Thanks(0)
Quote Reply
Posted: 04 February 2008 at 7:36pm |
|
Believe me the airline isn't much better...I get sick of hearing about how XXX airline is cheaper (well I'm sorry all our low fares sold out!!!) or how they didn't want to buy the plane just a seat on it (guess you shouldn't try to book a seat to wellington ON THE DAY of the 7's then huh???) how are airpoints programme is a rip off (well sorry but do you REALLY think it is fair to earn reward points on a ticket you have paid for with reward points?????)and how they should be allowed the seat they want (well ok..you wanna tell Helen Clark and her body guards or Victoria Beckham that they can't sit where they have been allocated??)....how we're ripping people off...always ringing money out of people...determined to make people pay through the nose...etc etc etc.
According to the general public we change flight schedules at a whim specifically to annoy people, ruin people's holidays, our internet changed what they booked, we are to blame for the rain, fog and high winds, I could go on!
Realistcally though...I'm betting it's the same across any industry...people want the top product for next to nothing and they want customer service agents to perform the impossible.
|
|
|
|
mummy_becks
Senior Member
Joined: 01 January 1900
Points: 14931
|
Post Options
Thanks(0)
Quote Reply
Posted: 04 February 2008 at 8:34pm |
Oh I hear you with call centre work Gen.
I worked on the support desk at 018. I dealt with the grumpy customers that got snotty when a nubmer couldn't be found by a CSP. OMG the things we have been asked for and the lack of information given to find a number.
Given me an idea for a new topic, so I don't thread jack yours.
|
|
I was a puree feeder, forward facing, cot sleeping, pram pushing kind of Mum... and my kids survived!
|
|
my2angels
Senior Member
Joined: 01 January 1900
Points: 3943
|
Post Options
Thanks(0)
Quote Reply
Posted: 04 February 2008 at 9:52pm |
|
try working for a law firm! I did credit control and man people dont like paying thier lawyers bills. i think cos they dont actually have anything tangible they feel like they are being ripped off and dont realise how much work is actually involved behind the scenes. I used to get abused constantly but wasnt worried....baycorp or litigation are happy to deal with those who dont pay hehe
|
|
The_Stuarts
Senior Member
Joined: 01 January 1900
Location: Wellington
Points: 509
|
Post Options
Thanks(0)
Quote Reply
Posted: 05 February 2008 at 8:27am |
|
You think you've got it bad. Try working with an investment company following on from the economic downturn which started with Sep 11, Iraq, Enron, Sars and now that the NZD is so high all money invested in international shares reduces the return as soon as it's translated from overseas currency.
When I deal with my complaint customers they seem to think it is my fault personally and most people don't actually bother reading their plan documents and don't understand investments and then get suprised their funds aren't like an interest bearing account - GRR.
|
|
|
|
The_Stuarts
Senior Member
Joined: 01 January 1900
Location: Wellington
Points: 509
|
Post Options
Thanks(0)
Quote Reply
Posted: 05 February 2008 at 8:29am |
|
P.S. not trying to put anyone off investing here. Experience has proven that investment in the international share market through the filter of a managed funds provides a good return over the long term. It's just people don't understand that long term is a decent amount of years (not a few months)
|
|
|
|
almostthere
Senior Member
Joined: 22 November 2007
Location: Auckland
Points: 386
|
Post Options
Thanks(0)
Quote Reply
Posted: 05 February 2008 at 8:37am |
Lol do you guys really want to know where i work?
Lets just say its a well known water company. In central auckland. Follows along the same lines as Metrowaste, but with water... 
|
|
|
|
alexbabe
Senior Member
Joined: 24 January 2008
Location: Auckland
Points: 303
|
Post Options
Thanks(0)
Quote Reply
Posted: 13 February 2008 at 1:20pm |
|
man why do customers think they going to get anywhere with screaming, then they wonder why people aint willing to help, who would when you get angry and not let someone try to help
|
|
Rachael21
Senior Member
Joined: 01 January 1900
Location: New Zealand
Points: 4700
|
Post Options
Thanks(0)
Quote Reply
Posted: 13 February 2008 at 2:59pm |
|
For those in call centres can you hear what the customer says when they are put on hold?
|
|
alexbabe
Senior Member
Joined: 24 January 2008
Location: Auckland
Points: 303
|
Post Options
Thanks(0)
Quote Reply
Posted: 13 February 2008 at 4:16pm |
|
no, we cant hear what they say, but when the customer thinks they have hung up when infact they have not-we can hear all they have to say.
|
|
almostthere
Senior Member
Joined: 22 November 2007
Location: Auckland
Points: 386
|
Post Options
Thanks(0)
Quote Reply
Posted: 13 February 2008 at 4:24pm |
|
And when we mute them... thats funny...
|
|
|
|
alexbabe
Senior Member
Joined: 24 January 2008
Location: Auckland
Points: 303
|
Post Options
Thanks(0)
Quote Reply
Posted: 13 February 2008 at 4:33pm |
|
lol-mute is a good friend to have- i hate it when u answer the call and the cust is busy screaming at someone
|
|
I am over rude customers today!
